Privacy Policy
venariquo respects your privacy and handles your personal information with care. This policy explains what we collect, why we collect it, and what choices you have.
Information We Collect
We collect information that helps us provide better financial education and services. Some of this you give us directly. Other information comes from how you use our site.
Information You Provide
When you sign up for our learning programs or contact us, we collect:
- Contact details: Your name, email address, phone number, and mailing address
- Account information: Username, password (encrypted), and preferences
- Payment data: Billing information and transaction history for course purchases
- Learning records: Course progress, quiz results, and completion certificates
- Communication content: Messages you send through our contact forms or support channels
Information Collected Automatically
Our systems gather technical data to keep things running smoothly:
- Device information: Browser type, operating system, screen resolution
- Usage patterns: Pages visited, time spent on site, navigation paths
- Location data: General geographic location based on IP address
- Interaction data: Clicks, scrolls, and feature usage within courses
How We Use Your Information
Your data helps us run our platform and improve your learning experience. We don't sell your personal information to anyone.
Service Delivery
We use your information to provide access to courses, track your progress, issue certificates, and respond to your questions.
Platform Improvement
Usage data shows us what works and what doesn't, helping us build better educational content and fix technical issues.
Specifically, we use collected information to:
- Process enrollments and maintain your account access
- Send course materials, updates, and important notifications
- Provide customer support and answer inquiries
- Analyze learning patterns to enhance curriculum design
- Prevent fraud and maintain platform security
- Comply with legal obligations under Australian Privacy Principles
Legal Basis and Australian Privacy Compliance
venariquo complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect and handle personal information in accordance with these requirements.
Under Australian privacy law, you have specific rights regarding your personal information. We collect data based on your consent, contractual necessity, or legitimate business interests while maintaining transparency about our practices.
Our legal grounds for processing include:
- Contract performance: Processing necessary to deliver educational services you've enrolled in
- Consent: You've given clear permission for specific uses like marketing communications
- Legitimate interests: Improving our services, preventing fraud, and maintaining security
- Legal compliance: Meeting Australian regulatory requirements for financial education providers
Data Sharing and Third Parties
We're careful about who gets access to your information. Most of the time, it stays within venariquo. But sometimes we need to share limited data with trusted partners.
Service Providers
We work with companies that help us run the platform:
- Payment processors for secure transaction handling (based in Australia)
- Email service providers for course communications
- Cloud hosting services for data storage and platform functionality
- Analytics tools to understand site usage and performance
Legal Disclosures
We may disclose information when required by Australian law, court orders, or to protect legal rights. This includes cooperation with law enforcement when legally obligated.
All third-party service providers are contractually required to protect your data and use it only for specified purposes. We don't share your information with advertisers or data brokers.
Your Rights and Choices
You control your personal information. Under Australian privacy law, you have several rights that let you manage how we use your data.
Want to see what data we have about you?
You can request a copy of your personal information. We'll provide it in a readable format within 30 days. Email support@venariquo.com with "Data Access Request" in the subject line.
Need to update incorrect information?
Log into your account settings to change contact details, preferences, or profile information. For changes we can't make ourselves, contact our support team.
Want to delete your account?
You can request account deletion anytime. We'll remove your personal data within 60 days, though some records may be retained for legal compliance. Course certificates remain valid even after deletion.
Don't want marketing emails?
Click the unsubscribe link in any marketing email. You'll stop receiving promotional content but will still get essential course-related messages.
How to Exercise Your Rights
Submit Your Request
Send an email to support@venariquo.com clearly stating which right you want to exercise. Include your account email for verification.
Identity Verification
We'll confirm your identity by asking for information only you would know. This protects your privacy and prevents unauthorized access.
Processing
We'll handle your request within the timeframe required by Australian privacy law, typically 30 days. Complex requests might take longer.
Response
You'll receive confirmation once we've completed your request, along with any relevant documentation or explanations.
Data Security
We take security seriously because your trust matters. Our systems use multiple layers of protection to keep your information safe.
Security measures include:
- Encryption: All data transfers use TLS 1.3 encryption, and sensitive data is encrypted at rest
- Access controls: Staff access is limited based on job requirements and monitored for unusual activity
- Regular audits: Quarterly security assessments and vulnerability testing
- Secure infrastructure: Servers hosted in Australian data centers with physical security measures
- Incident response: Plans in place to quickly address any potential security issues
While we implement strong security measures, no system is completely immune to risks. We recommend using strong, unique passwords and enabling two-factor authentication when available.
Data Retention and Deletion
We don't keep your information forever. Different types of data have different retention periods based on practical needs and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account plus 2 years | Service provision and support |
| Course progress records | 7 years after completion | Certificate verification and regulatory compliance |
| Payment records | 7 years | Australian tax law requirements |
| Support communications | 3 years | Quality assurance and dispute resolution |
| Marketing preferences | Until you unsubscribe | Respecting communication choices |
| Website analytics | 26 months | Platform improvement insights |
After retention periods expire, we securely delete or anonymize data so it can't be linked back to you. Some aggregated, anonymized data may be kept indefinitely for statistical purposes.
International Data Transfers
Your data primarily stays within Australia. However, some service providers operate internationally, which means your information might be processed or stored overseas.
When we transfer data internationally:
- We ensure recipients provide adequate data protection equivalent to Australian standards
- We use contractual safeguards requiring compliance with Australian Privacy Principles
- We limit transfers to countries recognized as having adequate privacy protections
- We notify you of significant international transfers when required by law
Major service providers may store backups in secure data centers outside Australia. These transfers are covered by standard contractual clauses that provide legal protection for your information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. These are small files stored on your device that help us remember your preferences and understand how you use the site.
Types of Cookies We Use
- Essential cookies: Required for basic site functionality like login sessions and security features
- Performance cookies: Help us understand which pages are popular and identify technical issues
- Functionality cookies: Remember your preferences and settings between visits
- Analytics cookies: Provide insights into user behavior to improve the learning experience
You can control cookies through your browser settings. Blocking all cookies might affect site functionality, but essential features will still work.
Children's Privacy
venariquo's services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent.
If you're under 18 and interested in our courses, please have a parent or guardian create an account and oversee your participation. If we discover we've collected information from someone under 18 without proper consent, we'll delete it promptly.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
Continued use of our services after policy updates means you accept the changes. We encourage you to review this policy periodically to stay informed about how we protect your information.
Previous versions of this policy are available upon request. Contact us if you need to review earlier versions for reference or compliance purposes.
Complaints and Disputes
If you believe we've mishandled your personal information, we want to hear about it. Most concerns can be resolved quickly through direct communication.
To lodge a complaint:
- Contact our privacy officer at support@venariquo.com with details of your concern
- We'll acknowledge your complaint within 5 business days
- We'll investigate and respond within 30 days, or notify you if more time is needed
- If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC)
The OAIC handles privacy complaints under Australian law. Visit oaic.gov.au or call 1300 363 992 for information about lodging a complaint with them.
Privacy Questions?
We're here to help you understand how we handle your information. Reach out anytime with questions or concerns.